FAQ Help Center
Find the answer to your questions, If can’t, please contact us.
Warranty Program
What does your warranty cover?
Our warranty covers the quality of products, damages and delivery.
Money back or replacement service will be provided if all those problems found.
How do I file a warranty claim?
Contact anytime you found the defects in quality or damaged products. File the claim to us and we will solve it for you.
What Shipping Methods are available?
We can provide full container shipping, less than container shipping for big orders. And international express like UPS, Fedex, DHL, EMS for samples ans small orders.
How About The Return Policy?
We offer return service if the products are not matched with the samples or the products are not the same as the confirmed products. We will accept the return products.
Does Free Shipping Include Returns As Well?
Ye, we will pay for the return cost. It is free shipping for your side.
How To Purchase A Gift Card?
Please consult our team for the gift card information.
What's The Coupon Codes Policy?
Please consult our team for more details.
Returns & Exchanges
Can I return or exchange my order?
If your orders haven’t been shipped, you can exchange your order. If the order is on the way to your location. Please contact us after you receive them.
How does your order return process work?
If the order arrived in bad conditions, contact us before you return the order.
Do you have sales on your website?
Yes, we have our sales team on the website, please contact any time.
Do you have a retailer in my country?
We are looking for retail partners or distribution partners in your countries. If you are interesting working with us, please contact.
can I use the same discount on an exchange?
Yes, you can.
Didn't find the answer to your question?
Please send email to our team, i am sure we can provide the answer to your questions.
Can I ship my order outside the US?
Yes, we can ship the order to any place you indicate, but be sure to provide us the correct address and the contact person.
How Do I Stay Informed About Sales?
We will update you with the order statues anytime through emails.
Do you Ship Internationally?
Yes, we ship the products internationally.
Shipping & Recent Orders
How did my package ship?
It depends on the order quantity, normally for small orders, we will ship it through international express like UPS, Fedex, DHL, EMS. For bulk orders, we will arrange Less than container shipping.
How long will my package take to arrive?
For package shipped by UPS, Fedex, DHL, EMS, it will arrive at your place about 6-10 days.
How do I know my package has shipped?
We will provide you with the tracking No. of the courier, and you can trace it anytime in their website for updates.
Why is my tracking number not updating?
There are many possibilities that the statues of the packages didn’t update, please contact us if you found the problem.
